Some third-party material for more information about business process outsourcing and its strategic applications.
“Outsourcing Core Competencies” a Forbes interview with John Lutz, general manager of IBM’s managed business process services
“Strategies for Business Process Outsourcing: An analysis of alternatives, opportunities and risks” by Subrata Chakrabarty
“How is technology changing BPO?” by Karl Fliners
“Six BPO Trends you should be tracking” by Laton McCartney
“Steps to Planning a Business Process Outsourcing Strategy”