Dr. Michael McAdams has just earned his doctorate in child psychology and is opening up a new practice. He understands growth may be slow initially, and because of the nature of the practice he only expects to see one patient every hour. In his 9 to 4 working day with a midday break, he can expect to see up to six patients a day. However, taking the time to organize his appointments, write out his notes and handle billing accounts takes up to an hour, sometimes two, every morning. This means he loses close to $1000 a month on time that could be spent with a patient.
Dr. McAdams needs someone to be able to handle his administrative needs while he sees patients. He needs someone to field incoming calls, schedule appointments, and handle some of the billing process while he is with patients. He is the only person working at the practice and currently cannot take on an additional employee’s annual salary. Hiring an employee to work in house means he also incurs close to $20,000 in associated labor burdens such as insurance, training and payroll taxes for a secretary.
Start Script’s virtual assistant services provided the following:
- Answering incoming calls to his work number as a representative of his office
- Appointment scheduling, organizing and reminders for patients
- Keeping track of accounts receivable and helping ensure all patients were on time and regular with payments
- Transcribing notes that Dr. McAdams orally recorded between patients
Dr. McAdams was able to save by outsourcing these services virtually instead of paying a salary to have someone sit in his office to respond to his administrative needs. Paying based on usage earned him a savings of about 45% compared to paying a salary with benefits. In addition, he was able to focus on his actual practice instead of many of the administrative tasks, meaning he saw more patients per day, generating an increased income of about $10,000 per year.